Not happy with your report? We'll refund you in full — no questions asked.
Send an email to contact@thecosmicpet.com within 7 days of your purchase with:
We will process your refund within 5 business days. Refunds are credited to your original payment method.
Refunds are available if your request is made within 7 days of the original purchase date. There are no eligibility restrictions — if you're not satisfied for any reason, we will refund you.
Pet IQ Lab reports are digital products delivered immediately by email. Under EU consumer law, you consent to immediate delivery upon purchase and acknowledge that the statutory 14-day withdrawal right does not apply once the report has been delivered. However, our 7-day satisfaction guarantee supersedes this and applies unconditionally.
For refund requests or questions, email us at contact@thecosmicpet.com. We typically respond within 24 hours.